1. Who We Are
This Privacy Policy explains how Wima Deal Hub and Wima Builders ("Wima," "we," "us," or "our") collect, use, and protect your personal data when you use our website, WhatsApp channels, or any of our services.
2. What We Collect
When you use our website forms, WhatsApp, or contact us directly, we may collect:
- Your name, phone number, and WhatsApp contact details
- Your project location and, for diaspora enquiries, your country of residence
- Details about your order or enquiry — products, quantities, project type, room or space type, and budget range where provided
- Email address, where provided
- For supplier partnership enquiries: company name and contact person
- Documents you choose to share with us directly on WhatsApp, such as a bill of quantities — our website forms don't upload files themselves, they prompt you to attach the file once your WhatsApp chat opens
3. Where Your Data Is Stored
Information submitted through our website forms is stored using Google Sheets, Excel spreadsheets, and other secure digital record-keeping tools used internally by our team.
4. How We Use Your Data
We use your information to:
- Respond to your enquiry and prepare a quotation
- Coordinate your order with our supplier partners
- Send you updates about your order via WhatsApp
- Send occasional deal or campaign updates, if you opted in to receive them
5. Sharing With Suppliers
To fulfil your order, we may share necessary details — such as your name, delivery location, and order specifics — with our supplier partners. We work with multiple suppliers, and which partner receives your details depends on the specific product or service you've ordered.
6. How Long We Keep Your Data
We keep your personal data for as long as necessary to fulfil your order or enquiry, and for a reasonable period afterward for record-keeping purposes, or as required by law.
7. Marketing Communications
If you sign up to receive deal or campaign updates, you can stop receiving them at any time by messaging us on WhatsApp or emailing wimabuilders@gmail.com and asking to be removed.
8. Your Rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to know what personal data we hold about you, request corrections, and request deletion, subject to our legitimate business needs (such as completing an active order).
To exercise these rights, contact us on WhatsApp at +233 24 330 4777 or by email at wimabuilders@gmail.com.
9. Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the version currently in effect.
11. Contact Us
Questions about this policy or your data can be sent to us on WhatsApp at +233 24 330 4777 or by email at wimabuilders@gmail.com.